Technical Support

ThunderFly provides technical support to customers of ThunderFly products. Support requests are prioritized based on verified purchase — the preferred way to identify yourself is by providing a serial number of the product in question.

Eligibility

Support is intended for individuals and organizations that have purchased a ThunderFly product. Including a serial number in your request helps us verify your purchase and deliver accurate, product-specific assistance efficiently.

If you are evaluating ThunderFly products or have a pre-sales question, please use the contact methods on the ThunderFly website.

Finding Your Serial Number

Depending on the product, the serial number may be found:

• On the label attached to the product or its packaging
• On the invoice or delivery note from your order
• Electronically — readable via the product’s firmware or configuration interface

If you are unable to locate the serial number, do not let that stop you from reaching out. Include your order details or any other proof of purchase instead.

How to Request Support

1. Collect information — note the symptoms, firmware or software version, your hardware setup, and any relevant error messages or logs.
2. Send an email to support@thunderfly.cz including:
   • Serial number or other proof of purchase
   • Clear description of the issue
   • Steps to reproduce the problem
   • Relevant logs, photos, or screenshots

We aim to respond within two business days.

What Support Covers

• Technical questions specific to purchased ThunderFly products
• Assistance with integration, configuration, and firmware
• Troubleshooting and bug reports
• Warranty claims

Community and Open-Source Resources

Some ThunderFly products are based on open-source hardware and software. For community-driven discussions, bug reports, or feature requests outside of commercial support, you are welcome to open an issue in the relevant repository on GitHub.